FAQ

XLine is the world’s longest urban zipline located at Dubai Marina. It is a must-visit destination for anyone seeking an adrenaline-fuelled adventure in Dubai. The zipline measures an impressive 1km in length and offers stunning views of Dubai Marina from a height of 170m.

XPark Jr. in Dubai offers a delightful mix of activities for kids, including animal encounters with friendly creatures like rabbits and goats, water play areas to cool off, and wooden forts and climbing trails for adventurous exploration. Children can also enjoy free play in nature, learn gardening in the vegetable garden and orchard, get creative with arts and crafts, and participate in karate classes. It's a perfect spot for kids to have fun and discover the wonders of the outdoors!

XDubai Pump Track is an exciting playground designed for urban sports enthusiasts. It features two tracks that cater to both beginners and advanced riders, perfect for skateboards, bicycles, scooters, and rollerblades

• You must be between 12 to 65 years old (participants under 18 need a legal guardian present on the appointment date)
• If you’re over 65, please consult with us to ensure you’re fit for participation

• Always wear your protective gear – epic falls can happen!
• Give others plenty of room and avoid snaking; it's not cool
• Keep an eye out in all directions to avoid collisions
• Parents and guardians, please keep a close watch on the kids. Children under 10 must be supervised by a parent or a parent-nominated guardian
• Everyone must wear a helmet
• XPark is exclusively for the use of skateboards, BMX bikes, inline skates, and scooters only. Three-wheeled scooters, penny boards, long boards, mountain bikes, and motorised vehicles are not permitted
• Respect the staff and park rules! We’re committed to making your time at XPark fun and safe for everyone!
• Misuse of the facility or misconduct will lead to consequential action including a ban

• Riders must wear helmets while on the track
• Ensure your bicycle, skateboard, rollerblades, or scooter is in top condition and suited for the tracks
• Riders must follow the designated direction
• Children under 14 must be accompanied by an adult

• You must read and sign the waiver on-site before partaking in any MX Ride activities (riders under 18 require parental consent)
• You are not managing any conditions or injuries that require immediate medical attention
• You have not recently consumed alcohol, drugs, or medications that might impair your judgement
• You do not have any serious physical or mental health issues that might hinder your ability to complete the physical and mental tasks required throughout the activity

• You must be 12 to 70 years old (riders under 18 need a legal guardian present on the appointment date)
• You must be at least 130cm tall
• You must weigh 45-100kg
• You must be in good medical condition
• You are not managing any conditions or injuries that require immediate medical attention
• You do not have any serious physical or mental health issues that could affect your enjoyment
• You have not recently consumed alcohol, drugs, or medications that might impair your judgement
• You are not pregnant. We strongly advise against ziplining while pregnant to ensure the well-being of both you and your baby. We look forward to welcoming you for a safe and exciting experience post-pregnancy

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For Young Adventurers, IDs must be presented at check-in, otherwise, you may have to pay the difference for the Adult Adventurer experience.

We welcome you and your little ones seven days a week as per the schedule below:

• Session 1: 8:00am to 10:00am
• Session 2: 10:30am to 12:30pm
• Session 3: 1:00pm to 3:00pm
• Session 4: 3:30pm to 6:00pm

• You should be at least 130cm tall and weigh 30-120kg
• You must be in good medical condition
• You are not managing any conditions or injuries that require immediate medical attention
• You do not have any serious physical or mental health issues that could affect your enjoyment
• You have not recently consumed alcohol, drugs, or medications that might impair your judgement
• You are not pregnant. We strongly advise against participating while pregnant to ensure the well-being of both you and your baby. We look forward to welcoming you for a safe and exciting experience post-pregnancy

We are open:

• Monday to Friday from 2:30pm to 9:30pm
• Saturday and Sunday from 8:00am to 11:30am and 2:30pm to 9:30pm

The track is open to all ages, but children should be supervised by an adult.

We are open Tuesday to Sunday. Course and session timings are available on demand, and our workshop operates from 7:00am to 7:00pm. Timings are however subject to change depending on the season.

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• XPark Jr. caters to children of all ages. However, some features of the park are only accessible to those aged 5-12 to prioritise their safety
• Children must be always accompanied by an adult
• Guests are welcome to bring water bottles, but outside food is not permitted. Our onsite cafe offers a variety of treats, snacks, and drinks for you to enjoy during your visit
• Pets are not allowed on the premises

XLine is built and operated by highly-qualified and globally-certified teams who carry out daily testing and regular maintenance of the ziplines, making sure safety is always the priority.

• Please wear modest comfortable clothing and close-toed shoes – no skirts, dresses, high heels, flip flops or loose footwear
• Provided overall is mandatory to wear
• Long hair should be tied up and leave large accessories in the locker for safety

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*Transparent safety pouch for your phone will be provided to record your journey

We are open during the summer but make sure to check our social media pages or get in touch for the most recent updates on the park's schedule.

We are open daily from 2:00pm to 10:00pm. The track is well-lit, allowing you to enjoy your activities even at night.

XPark Jr caters to children of all ages. However, some features of the park are best suited for children aged 5 to 12.

We are open every day, from 9:20am to 11:40am and 2:20pm to 5:40pm, with 20-minute intervals.

Timings are subject to change, depending on the season, weather, and public holidays. If we need to close the ride for any reason, we will communicate this ahead of time via our social media channels. Follow us on Instagram and Facebook.

Yes. Please refer to the XPark by e& page (LINK XPARK MAIN PAGE) for details about our lessons.

Entrance to the playscape is AED 80 per child and one adult for two hours. The fees apply to children aged 1 to 12 while children under one enter for free.

An additional adult can join for AED 30 for the first two hours. For each extra hour, there is a fee of AED 30 per person.

No! Swinging is strictly prohibited.

Yes it is.

The track is designed for everyone! There are two tracks: one for advanced riders and another for beginners and children. The facility is also wheelchair-friendly, making it accessible to people with limited mobility.

A single ride down the line is:

• AED 699 for individuals 17 years old and above
• AED 499 for young adventurers between 12 and 16

Absolutely! Contact our team to help you plan the perfect celebration.

The fee for the second adult enables us to manage visitor numbers to ensure that children can play freely and that our park’s natural beauty is preserved for everyone to enjoy.

Pump Track is perfect for any sport on wheels, including skateboarding, BMX racing, rollerblading, and scootering.

• Tickets are non-refundable and non-exchangeable
• Responsibility for inclement weather conditions affecting visibility is hereby disclaimed
• Edge Walk experience can be cancelled/rescheduled due to extreme weather conditions without any prior notice
• Entry timings and/or ticket prices may be changed, varied or amended without notice or liability

Our booth is located on Level P2 in Dubai Marina Mall.

Some charges might apply depending on whether we are holding any special events. Stay updated by checking our upcoming events page or social media channels.

The track spans an impressive 1,350m², offering plenty of space for thrilling rides.

The take-off platform is 170m above ground level.

Absolutely! One of the two tracks is specifically designed for beginners and children, making it a great place to learn and practice.

Safety is a top priority at Pump Track. The track is designed with high-quality asphalt for a smooth ride, and visitors are encouraged to wear helmets, pads, and other protective gear.

We recommend bringing a towel and a change of clothes for your children who might get wet, sandy, and muddy.

We use superman harnesses, which means you will be lying belly-down, giving you a thrilling flight-like experience.

Our onsite café offers healthy meals for the whole family including weekend brunches, BBQs, coffee, and picnics.

Yes, there are trained staff members present at the track to assist visitors, ensure safety, and provide guidance for beginners.

On entry, you must present a valid photo identification document such as original passport, driving license, or Emirates ID, along with matching name on the debit/credit card that was used for purchase.

The name on the identification document must match the individual rider who is riding.

Yes, there is parking available for visitors.

You are welcome to bring your own water in refillable bottles to stay hydrated. You can enjoy delicious food and refreshments from our café. For health and safety reasons, outside food is not allowed on the premises.

• Please wear comfortable clothing and closed shoes; do not come in skirts, dresses, flip flops or any loose footwear
• Your hair should be tied up, and any large accessories like earrings, bracelets, and superhero capes should be left at home
• Please respect the local UAE culture and dress modestly

We do not have storage facilities available, so we recommend packing light and keeping your belongings with you at all times. Please note that XPark Jr will not be held responsible for any lost items.

We appreciate and respect the diversity of cultural attire in Dubai. If you're considering riding in your national dress, please ensure it allows for safe participation and meets the guidelines. For safety and comfort, we suggest opting for sportswear and recommend wearing closed shoes to keep your footwear secure during the ride.

Yes, you can.

While there isn’t a strict dress code, it's recommended to wear comfortable, athletic clothing and closed-toe shoes that provide good grip.

Yes, there are several F&B options available around the track including favourites like Salt, EggBun, Joe & The Juice, and LOOP Café. For a healthy treat after your activities, you can try Affogato.

Absolutely! Friends and family can get the best views of your ride from the Marina Promenade or the Dubai Marina Mall ground floor terrace. Please note, for everyone's safety and comfort, we only allow XLine riders onto the shuttle bus and the take-off platform.

Yes, baby-changing tables are available onsite.

Yes, membership options are available. Please visit the XDubai Pump Track page <LINK PAGE HERE> for more information on our membership options.

The entire experience lasts approximately 60 minutes, from registration at our booth until completion of your zipline ride.

Certain areas are wheelchair-accessible and we will always do our best to accommodate people with limited mobility.

Lockers are available to store small items such as handbags, wallets, keys, and mobile phones. We recommend leaving shopping bags and luggage at your hotel or home, as locker space is limited. Please remember to clear your locker after completing your ride so it’s ready for the next guest.

Our staff are on-hand to guide and manage the experience, and we count on parents or guardians to supervise their children and remain responsible for their safety throughout the visit.

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Yes, you can capture and share your excitement right up until the take-off platform! However, for your safety, mobile phones and cameras are not allowed during the ride itself. But do not worry, we have got you covered; our professional camera team will be there to capture every thrilling moment.

Encourage your child to embrace his or her sense of adventure and explore freely. This park is designed for discovery and fostering a love for nature. Stay nearby to support his or her curiosity, and feel free to consult our staff for additional guidance and assistance.

Definitely! A camera will be attached to your helmet throughout the experience. Photos and a personalised video will be sent to the email you used to register.

Absolutely! We rent out our special birthday room for very special birthday parties. Please enquire by calling us at +971 54 582 5561 or emailing us at info@xparkjr.com.

Yes, gift cards are available for purchase online and at our booth in Dubai Marina Mall.

Unfortunately, we cannot allow outside catering due to health and safety standards. But do not worry, our café offers delicious options.

Please click here to book your experience online. Alternatively, you can visit the XLine booth in Dubai Marina Mall. You can also purchase a gift voucher here.

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Yes, but only for personal use. We want you to capture all those magical moments in our beautiful setting! You can enquire about commercial shoots by emailing us at info@xparkjr.com.

Yes, but it's subject to availability. Since the XLine ride is very popular, we highly recommend booking your ticket in advance to secure your spot and avoid any disappointment.

The park's various terrains and features make it unsuitable for pets. Since we cannot guarantee the safety of pets, we are unable to allow them on the premises.

Online bookings can be made using a debit or credit card. For tickets purchased at our booth, you can pay by card or cash in AED.

We are located at 35A Mizmelah Street, just off Kite Beach.

Rebooking:

You can rebook your experience under the following conditions:

• The rebooking request is made more than 48 hours in advance, and is subject to availability
• Weather conditions prevent us from operating the zipline

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Refunds:

Refunds will be issued in these cases:

• Operational reasons that prevent us from operating the zipline
• Circumstances beyond our control which require an indefinite closure of the ride

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Please note:

• Refunds cannot be provided if you arrive more than 15 minutes after your scheduled time
• Changes made within 48 hours of your appointment are not eligible for refunds
• Refunds cannot be issued if safety requirements are not met

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We appreciate your understanding and look forward to ensuring you have a fantastic experience!

No, just come right down! No booking is required but the park’s capacity is limited, so we operate on a first-come, first-serve basis.

Yes, you can change the date and time of your booking up to 48 hours in advance, subject to availability. Please call our customer service at +971 56 507 6366.

Yes, you can transfer your ticket to someone else. However, please ensure that the new rider meets all the requirements.

You can email us at xline@xdubai.com, call our customer service at +971 56 507 6366, or visit our booth at Dubai Marina Mall.

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