Asked questions

  • The Xline is the world’s longest urban zipline, set in Dubai Marina and measuring 1 KM in length. It is also one of the steepest and fastest with an incline of 16 degrees and travelling at a maximum speed of 80 km/h.

  • The XLine Dubai Marina is available only for a limited time. We operate Wednesday to Monday from 9:20am to 11:20am and resume at 3:20pm until 6:20pm with 20minute intervals. Timings are subject to change, depending on the season, the weather and public holidays. If we need to close the ride for any reason, we will communicate this ahead of time via our social media channels and website. Follow us on Facebook and Instagram.

  • A single ride down the line is AED 650 for adults 17 years old and above and AED 499 for young adventurers ages 12 to 16.

  • You must be aged 12 to 65 years old. Riders under 18 must be accompanied by a legal guardian on the appointment date. You must be a minimum height of 130 cm, weigh 45-100 kg, and in a good medical condition. Make sure you read our Terms and Conditions to see all the requirements to ride.

  • The XLine meeting and check-in point is at the Dubai Marina Mall, XLine booth on level P. There is no shuttle bus to the Marina Mall organized by XDUBAI but you can take the metro (Marina Mall Metro Station) or taxi. There is also plenty of parking available for you at the mall.You can find the exact location of the mall here.

  • The XLine is built and operated by highly qualified and globally certified teams. Our team carries out daily testing and regular maintenance of the line, making sure safety is always first.

  • XLine Dubai Marina is a double line experience, which means 2 people can ride next to each other at the same time. 1 adult per line.

  • You could reach the top speed of 80 km/h.

  • The take-off platform is located at top of one of the Amwaj Towers and is 170m above ground level.

  • We use superman harnesses, which means you’re lying belly-down giving you a thrilling flight-like experience.

  • Please wear comfortable clothing, closed shoes and no skirts, dresses, flip flops or any loose footwear. Hair should be tied up, and any large accessories like earrings, bracelets and superhero capes should be left at home. Also, please respect the local UAE culture and dress modestly.

  • Yes, but please wear closed shoes to avoid losing your footwear during the ride. For additional comfort, sportswear is highly recommended.

  • Yes, of course! Friends and family will get the best views from the Marina Promenade or the Dubai Marina Mall ground floor terrace. Please note, XLine riders ONLY are allowed onto the shuttle and the take-off platform.

  • The entire experience lasts for approximately 90 minutes, from registering at the XLine booth in Dubai Marina Mall until you complete the zipline ride.

  • Small lockers are available to store small items such as handbags, wallets, keys and mobile phones. There is no locker space for shopping bags, luggage etc. Storage is limited, so please empty your locker after completing your ride.

  • Yes! Now you can go live and share you experience with your friends and family up until the take-off platform ONLY. Mobile phones will not be allowed during the zipline experience. Cameras will NOT be allowed for safety reasons, plus we got you covered! Our professional camera team will be on site.

  • Yes! A camera will be attached to your helmet throughout the experience. A personalized video and photos will be sent to the email you used to register.

  • Yes, gift cards are available for purchase at the XLine booth in Dubai Marina Mall and online.

  • Please click here to book your experience online. Alternatively, you can visit the XDubai Shop in Dubai Marina Mall. You can also purchase a gift voucher here.

  • Yes, subject to availability. However, due to the popularity of the XLine ride, we recommend that you book your ticket in advance to secure your slot.

  • If booking online, you can pay by debit or credit card. For tickets purchased at the XLine booth, you can pay by debit/credit card or cash payment. You can also pay cash at the Platinumlist partner locations.

  • Rebooking will only be permitted if:
    • Rebooking takes place more than 48 hours in advance, subject to availability
    • Weather conditions prevent the XLine from operating
    Refunds will only be issued if:
    • Other operational reasons preventing the XLine from operating
    • Refunds will only be permitted if circumstances beyond XDubai’s control require an indefinite closure of the XLine

    Applications for refunds will be rejected if:
    • The customer fails to show up within 15 minutes after the appointment time mentioned on the ticket
    • The customer attempts to change a booking within 48 hours of the appointment time
    • The customer does not meet the safety requirements set out in our requirements for ride.

    Any changes to a booking will involve issuing a refund and then creating a new booking.

  • Yes, you can change the time and day up to 48 hours before the date of your booking, and subject to availability. Please call the Customer Service Team on +971 56 507 6366

  • Yes, however all riders must meet the requirement to participate in the activity as mentioned in our requirements for ride.

  • Email us at Call our customer service on +971 56 507 6366. Or, visit the XLine booth in the Dubai Marina Mall.

My question isn't here, how can I get in touch?